Jamaica Villa Rental Agreement & Booking Terms

This Jamaica villa rental agreement explains the booking terms, payments, cancellation policy, house rules, and guest responsibilities for stays at Villa Serenity in Ocho Rios. By paying a deposit or signing electronically, you acknowledge you’ve read and agree to these terms.

At a glance:

  • What’s included: Private use of the 5-bedroom villa, pool, Wi-Fi, and daily staff services (chef, butler, housekeeping).
    Exclusions: groceries/alcohol, excursions, transportation—unless expressly included in your package.
  • Booking & payments: A deposit secures your dates; the balance is due before arrival. Prices are in USD and shown before checkout with any applicable taxes/fees. (See Payment Schedule below for exact timelines and methods.)
  • Security/damage: A refundable damage hold/deposit may be required. Report any issues within 24 hours of arrival so we can resolve them promptly. (See Security Deposit.)
  • Cancellation & changes: Day-based windows apply. Date changes may be treated as a cancellation and are subject to availability and repricing. (See Cancellation Policy.)
  • Check-in/out & ID: Standard check-in and check-out times apply; early/late options on request. Government ID and the card used for payment may be required at check-in.
  • Occupancy & visitors: Only registered guests may stay overnight. The property has a maximum occupancy; day visitors must be pre-approved. Parties/events/weddings require prior written approval and may incur fees. (See Occupancy & House Rules.)
  • House rules: No smoking indoors; no glass near the pool; supervise children at all times; outside vendors (chefs, photographers, spa, décor) require prior approval and may require proof of insurance. (See House Rules.)
  • Safety & insurance: Safes are provided for valuables. We strongly recommend comprehensive travel insurance (trip cancellation, medical, and disruption). Liability is limited as described below.
  • Transfers & concierge: Private airport transfers and curated excursions are available through our concierge. Some transportation packages arranged via our partners may include a first tank of gas—confirm on your invoice.
  • How to reach us: For questions or special requests, contact our concierge team (see Contact below).

TL;DR: Respect the house rules, meet payment timelines, register all guests, and communicate special plans (events, outside vendors) in advance. We’ll take care of the rest.

Who This Agreement Applies To

This agreement applies to anyone connected with a stay at Villa Serenity, including:

  • Primary Guest / Renter
    The person making the booking (and cardholder, if different). The Primary Guest is responsible for all payments, compliance with house rules, and any damages by their party or vendors. Minimum booking age may apply.
  • All Overnight Guests
    Every person staying at the villa—adults and minors—must be listed on the reservation. The total guest count cannot exceed the stated maximum occupancy.
  • Day Visitors
    Friends/family visiting during the day must be pre-approved in writing. Visitor numbers may be limited for safety and neighborhood considerations.
  • Event Hosts & Third-Party Vendors
    Any gathering (e.g., birthdays, weddings, photoshoots, filming) requires prior written approval, event fees, and adherence to sound, capacity, and timing rules. External vendors (catering, décor, spa, photography, entertainment) must be pre-approved and may be required to provide certificates of insurance (COI) naming the property/management as additionally insured.
  • OTA/Platform Bookings (Airbnb/VRBO/Booking.com)
    Guests booking via third-party platforms are also bound by this agreement in addition to platform-specific terms. If terms conflict, the stricter policy applies unless prohibited by law.
  • Travel Agents, Corporate & Group Bookers
    The contracting party (agent/company/organizer) agrees to ensure all guests receive and comply with these terms. Additional addenda may apply for corporate, retreat, or incentive stays.

If you’re unsure whether your situation is covered, please contact us before booking or making changes—we’re happy to clarify and approve in writing.

 

Terms & Conditions

Last updated: 9/2/2025

1) What’s Included

  • Private use of the 5-bedroom villa, pool, lounges, and on-site amenities.
  • Daily staff services: private chef, butler, and housekeeping (standard daytime hours).
  • Utilities & Wi-Fi: high-speed internet, water, electricity, and air-conditioning.
  • Linens & essentials: bed linens, bath towels, pool/beach towels, basic toiletries.
  • Concierge assistance: pre-arrival planning and on-island coordination.
  • In all-inclusive packages, meals and non-alcoholic beverages are included as specified on your invoice. In accommodation-only stays, groceries are billed separately (see Exclusions).

  • 2) Exclusions

Unless expressly listed on your invoice:

  • Groceries & alcohol, specialty items, and outside dining.
  • Airport transfers, daily transportation, excursions, spa services, and activity fees.
  • Premium upgrades (e.g., premium liquors, specialty wines, celebration décor, event fees).
  • Vendor services (photography, décor, entertainment) and their surcharges.

A pre-provisioning deposit may be requested for groceries and beverages for accommodation-only bookings; any balance is reconciled against receipts at or after checkout.

3) Booking & Payments

  • Rates & currency. All rates are in USD and subject to applicable taxes/fees as shown at checkout and on your invoice.
  • Deposit. A [30%] deposit is required to confirm your reservation (non-refundable unless stated otherwise below).
  • Balance due. The remaining [70%] is due [60 days] before arrival ([90 days] for Holiday/Peak dates).
  • Payment methods. We accept [Visa/Mastercard/AmEx/ACH/wire]. Card surcharges or bank fees (if any) are guest-paid.
  • Price changes. Quoted rates are honored once booked and paid as scheduled; missed payment dates may result in cancellation and re-pricing at then-current rates.
  • Failure to pay. If balances are not received by the due date, the booking may be cancelled per the Cancellation Policy.

4) Security / Damage Deposit

  • Amount & timing. A refundable security hold/deposit of [US$1,000] is placed [7] days before arrival (or at check-in).
  • Use. Applied to repair/replacement costs, excessive cleaning, stained linens/towels, unauthorized vendors/events, or HOA fines.
  • Release. Barring deductions, the hold/deposit is released within [7–10 business days] after checkout; third-party payment processors may take additional time.
  • Reporting. Please report issues within 24 hours of arrival for timely resolution.

5) Cancellation & Changes

Standard dates:

90+ days before arrival: refund of payments less [5%] admin fee (or full credit—see below).

60–89 days: [50%] refund of total paid (or [100%] credit toward a future stay within [12 months], subject to availability and rate differences).

≤59 days: payments are non-refundable (credit at owner’s discretion).

Holiday/Peak dates: [90] days or less before arrival: non-refundable.

Date changes. Treated as a cancellation and new booking unless agreed in writing; subject to availability and re-pricing.

No-shows / early departures. Non-refundable.

Travel insurance strongly recommended. See Safety & Insurance.

Where applicable law or OTA rules require, the stricter policy applies unless prohibited.

6) Check-In, Check-Out & Identification

Check-in: [3:00 p.m.] | Check-out: [11:00 a.m.]

Early/late check-in/out may be available by prior request and fee.

Verification: Government ID and the payment card used may be required at check-in.

Baggage drop. Luggage drop may be possible while the home is prepared—confirm with the concierge.

7) Occupancy & Visitors

Occupancy limits. Standard occupancy [10]; maximum [14] with prior written approval and any extra-guest fees. Infants and children count toward occupancy unless stated otherwise on your invoice.

Registered guests only. Overnight stays are limited to named guests on the reservation. No subletting or unapproved transfers.

Day visitors. By prior written approval only; guideline up to [4] at a time, 9:00 a.m.–9:00 p.m. Visitors must follow all rules; no unapproved overnights.

Events & gatherings. Birthdays, photoshoots, weddings, filming, DJs, or amplified sound require written approval, event fees, capacity limits, and vendor COI naming property/management as additional insured.

Parking & HOA. Use villa driveway; don’t block gates/roads. HOA/community rules apply and are enforceable.

8) House Rules

No smoking or vaping indoors. Deep-clean fee from US$[350] for smoke remediation.

Quiet hours: 10:00 p.m.–8:00 a.m. Outdoor amplified sound/DJs only with written event approval.

Pool safety (no lifeguard). Children supervised at all times; no diving/running; no glass near pool—use acrylic ware; staff operate pool systems.

Chef & kitchen. Chef manages meal preparation and main kitchen; BBQ/grill & commercial appliances are staff-only. Guests may use coffee/tea, fridge, microwave.

Outside vendors. Prior written approval and COI may be required; unapproved vendors may be refused entry.

Property care. Don’t move heavy furniture; use makeup/face towels; use beach towels outdoors. Self-tanner/hair dye/some sunscreens stain—replacement charges may apply.

A/C & utilities. Keep doors/windows closed when A/C is on; switch A/C off when away; don’t set below 68°F/20°C. Don’t tamper with routers/panels.

Safety devices. Do not cover/move/disable cameras, smoke detectors, or Wi-Fi gear. Lost key/safe key fee from US$[100].

Open flames & fireworks. Prohibited. Battery candles provided.

Drones & commercial use. By approval only; follow local laws and HOA rules; location fees may apply.

Illegal substances & conduct. Prohibited; breach may lead to eviction without refund.

Pests & wildlife. Store food properly; staff manage refuse; keep doors closed to minimize insects; don’t feed animals or strays.

Check-out etiquette. Leave used towels in bathrooms; return keys/remotes; flag any issues—full clean is on us.

9) Safety & Insurance

Valuables. In-room safes provided; management isn’t responsible for lost/stolen items not secured.

Travel insurance. We strongly recommend comprehensive cover (trip cancellation/interruption, medical, evacuation, weather/disruption).

Health & mobility. Please disclose allergies or mobility needs before arrival so we can advise on suitability (stairs, beach steps, uneven outdoor surfaces).

10) Transfers & Concierge

Airport transfers & drivers are available through our concierge. Some packages include a first tank of gas—refer to your invoice.

Excursions & in-villa services (catamaran cruises, Dunn’s River Falls/Blue Hole, spa, yoga) can be pre-booked. Certain activities require advance notice and may be non-refundable inside supplier windows.

Communication. We coordinate via WhatsApp for fast, on-island service.

11) Maintenance & Access

Staff may enter reasonable areas during the day to clean, maintain, and set up meals.

We reserve the right to enter the property to address urgent maintenance/safety issues with notice where practicable.

Unexpected outages (power/water/internet) can occur in tropical islands; we act promptly but cannot guarantee uninterrupted service.

12) Force Majeure (Unforeseen Events)

Neither party is liable for events beyond reasonable control (e.g., severe weather, hurricanes, natural disasters, strikes, government actions, utility failures). If the home becomes unsafe/uninhabitable, we’ll offer:

Date change or credit toward a future stay within [12 months], subject to availability and seasonal rates; or

Refund of unused nights if the stay is curtailed after check-in.
Travel insurance is the best protection for flights and independent costs.

13) Privacy & Data

We process guest data to manage your booking, comply with legal obligations, and deliver concierge services. Exterior security cameras operate for safety. We do not sell personal data.

14) Compliance, Breach & Remedies

Significant or repeated rule violations, falsified occupancy, unauthorized events/vendors, or illegal activity may result in extra charges, HOA fines, and/or immediate termination of the stay without refund, plus recovery of associated costs.

15) OTA/Agent Bookings

For bookings via Airbnb/VRBO/Booking.com or an agent, these Terms apply in addition to platform/agency terms. Where policies conflict, the stricter policy applies unless prohibited by law.

16) Short-Term Use Only

This booking grants a temporary license to occupy for vacation purposes only; no landlord-tenant relationship is created.

17) Governing Law & Venue

These Terms are governed by the laws of Jamaica. Any disputes shall be brought in the competent courts of [St. Mary / St. Ann, Jamaica] (update parish as appropriate).

18) Contact

Villa Serenity Concierge
Email: cavel_capalbo@jamaicaoceanviewvilla.com
Phone/WhatsApp: [+1-xxx-xxx-xxxx / +1876-xxx-xxxx]
Website: https://www.jamaicaoceanviewvilla.com

 

JAMAICA VILLA RENTAL AGREEMENT

1. Party Members

All persons listed on the Reservation Invoice as part of the Rental Agreement (Agreement) or as added subsequently by The Renter will be bound by the terms of this Agreement. Occupancy of the property is restricted to those names listed on the Reservation Invoice as part of the Agreement, or persons added subsequently by The Renter. The Rental Applicant is considered the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period. Information or instructions relating to this rental Agreement will be communicated to the Rental Applicant below: 2. CHECK-IN TIME IS AFTER 3 P.M. EST AND CHECK-OUT IS 11 A.M. EST. NO Early Check-in or late check-out. 3. Pets are not permitted in rental units under any circumstances unless a Registered Guide Dog has been previously indicated. 4. DAMAGE/RESERVATION DEPOSIT – A damage deposit may be required. All breakage and damages must be paid for at the time of the incident. NO EXCEPTIONS. No charges will be incurred if: a) No damage is done to the Villa or its contents beyond normal wear and tear, b) All charges accrued during the rental period are paid in full and prior to departure, c) No linens are lost or damaged, AND d) No early check-ins or late check-outs occur unless pre-approved. 5. PAYMENTS: We accept VISA, MasterCard, American Express, or Discover. Full payment is due if your check-in date is within 30 days of the reservation

during the summer season. If your check-in date is within 60 days of the reservation during the winter season, payment in full is required at the time of booking. If the Renter does not have access to email or fax, the Agreement may be sent via U.S. Mail. However, payment timelines and requirements must be met as set forth herein. Receipt of payment before receipt of the signed, returned Agreement constitutes a contractually binding arrangement as set forth herein and in the Reservation Invoice. Occupancy is based on Two Persons Per Bedroom; additional guest rates will apply. Lead Renter is responsible for specifying all persons in their group either by phone or by email prior to arrival. A damage deposit may be required in advance. 6. FIRST PAYMENT – Upon acceptance of this Agreement, an initial payment equal to 20% of the total rent is required for reservation in addition to any Property Damage Protection insurance, if purchased. Balance of rent is due upon arrival during check-in during the summer season, and 60 days prior to check-in during the winter season. Initial payments do not apply to rental bookings arriving within 30 or 60 days as stated above in “PAYMENTS.” 7. CANCELLATION POLICY – In the event of cancellation, deposit refunds are as follows: • 75% refund of the deposit, if canceled 120 days prior to the guest Check-in Date • 40% refund of the deposit, if canceled 90 days prior to the guest Check-in Date • There is no refund less than 90 days prior to the guest Check-in Date *Additional banking fees may be charged for cancellations that are more than 120 days prior to the Check-in Date, depending on the method of payment REFUND POLICY If a guest must cancel less than 90 days prior to the guest’s Check-in Date, and if requested by the guest, Villa Serenity will endeavor to re-rent the property for the dates the guest originally reserved. The amount if recouped by Villa Serenity will be given in payment to the original guest, less payment method fees. It is up to the sole discretion of Villa Serenity to advertise a last-minute pricing strategy in order to re-rent the property. It is not guaranteed by Villa Serenity that the property will be re-rented. Refunds are subject to Villa Serenity’s ability to re-rent the accommodation. There will be no refund if Villa Serenity is unable to re-rent the accommodation. It is strongly recommended that the guest buys travel insurance to cover the cost of your rental in case of a cancellation. Early departures do not warrant any refunds of rent or deposits.
8. MAXIMUM OCCUPANCY – The number of persons occupying the property must not exceed the number stated in the Reservation Invoice, nor can it ever exceed the stated capacity of the Villa unless specifically stated in the Reservation Invoice. The maximum number of guests is limited to fifteen (15) persons. Regardless of capacity, the number of guests occupying the Villa is strictly limited to those named within the Reservation Invoice or any subsequent amendments notified to The Owner in writing. Actual occupancy includes all persons irrespective of age, and regardless of day visitors or overnight visitors. Any such last-minute guests will incur an additional $60/per night, per person charge payable to the Villa Manager directly, and upon their arrival. This fee is incurred except were infants/small children under 3- years-old sleep in a crib or otherwise separated from the Villa beds. 9. Other Visitor Policies –In addition to the above, any Day Visitors numbering more than 2 persons will incur charges of $25 per extra Day Visitor payable directly to the Villa Manager unless prearranged with and approved by the Owner. Furthermore, you agree to notify the onsite Villa manager of all visitor names before or upon their arrival. This added security measure is for the safety and comfort of everyone in the Villa. 10. Condition of the Property – The property will have been inspected prior to occupancy, and therefore The Renter undertakes to: – Notify the Owner/ manager immediately with regard to any damage and/or maintenance issues that require attention. – Keep the Property and all furniture, fixtures, fittings, chattels, and effects in or about the Property in the same state of repair and condition as found at the commencement of the Rental Period.
11. Equipment and Facilities

Non-essential equipment and facilities are provided at the discretion of The Owner. The owner takes no responsibility should any non-essential provisions break down or become unusable. Such equipment includes, but is not limited to: VCRs, DVDs, and Jacuzzi. The Renter must promptly report any inoperable equipment or facilities to the onsite manager. We will make every reasonable effort to have repairs made; however, there are very limited service contractors available in Ocho Rios. Therefore: While every attempt will be made to ensure that all advertised equipment and appliances are in working order at the commencement of the rental, no reduction of rent, rebate, or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances. Mechanical failure of essential property facilities such as water systems, plumbing, and electrical systems, and major appliances such as stove or refrigerator, must be reported promptly to the onsite manager. We will make every effort to immediately repair or replace such facilities. If repairs/replacements are not possible, we will give Renter an appropriate refund for any inconvenience. This does not apply to system failures caused by misuses, such as plumbing blockages due to improper disposal of sanitary products or other abuse. The Owner is not liable, nor will provide any refund for a stoppage of electrical services caused by extreme weather or other circumstances beyond Owner’s control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance caused by the natural elements of the location.

12. DAILY MAID SERVICE – Daily housekeeping services include those provided by the Villa Cook and Manager, Groundskeeper, Pool
Attendant, and Butler. Linens and bath towels are provided based upon normal occupancy standards. Additional linen/towel requirements can be arranged prior to check-in. 13. RATE CHANGES – All rates are based in U.S. dollars (USD) and are subject to change without notice. The receipt of your deposit confirms your rate. THIS PROPERTY REQUIRES A THREE (3) NIGHT MINIMUM STAY. 14. Longer minimum stays may be required during holiday periods. If a rental is taken for less than three days, the Guest will be charged the three-night rate, except where indicated otherwise in this Agreement. 15. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money, and the party will not be permitted to check in. 16. WRITTEN EXCEPTIONS – Any exceptions to the policies listed herein must be approved in writing, and in advance. 17. COMMUNICATIONS PROVIDED – The Villa provides 2 cell phones that each carry up to 100 JA dollars in credit. Guests can purchase additional calling cards for further use from the Villa manager. A house phone is available for emergencies only. 18. GRATUITIES – Rental rates and Arrival/Departure transportations do not include staff or service provider gratuities. 19. HURRICANE OR STORM POLICY – No refunds are given for inclement weather, storms, or hurricanes UNLESS: — A mandatory evacuation is ordered in the property area after arrival, OR — Cancelled flights into Jamaica due to hurricane/storm warnings result in Lead Renter’s delayed arrival, OR — Lead Renter elects to delay and/or shorten stay by arriving after the hurricane warning is lifted, OR
— Lead Renter elects to cancel their stay scheduled for arrival during the hurricane warning period. In these events, we will: a) refund the unused portion of rental payments for guests already checked-in, OR b) issue either a credit or a partial refund for Renters who experience delayed arrivals, OR c) issue a full refund for Lead Renter electing to cancel their stay when scheduled arrival is during the hurricane warning period. 20. EXCLUSIONS – Specifically excluded from rental price are costs for all phone calls, costs for all childcare and costs for all foods and beverages, including those amenities initially provided as complimentary. 21. Quiet Enjoyment and Parties. Ocean View Villa wishes to maintain a family atmosphere for the quiet enjoyment of guests. We rent to family groups and responsible adults only. Absolutely NO house parties or functions such as weddings are allowed without advance written permission from Ocean View Villa. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood.

22. Limitations of Liability

THE VILLAS, TRANSPORTATION CARRIERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF OCEAN VIEW. OCEAN VIEW VILLA IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY LOSS, PROPERTY DAMAGE, OR OTHER DAMAGES, LOSSES, OR EXPENSES RESULTING THEREFROM.

23. INDEMNIFICATION

Villa SerenityHome Rental and/or its Owners, shall not be liable to guests or to any visiting party for any damages to property or for the injury or death to persons on the premises from any cause whatsoever, including defects in the premises or otherwise: guests shall indemnify and hold harmless Villa SerenityHome Rental and/or it’s Owners, from any and against all liabilities, claims, expenses, fees, loss of use of actions of any and any kind arising out of renters or their guests use and occupancy of the premises. The Owners/ Management Company is not responsible for accidents, injury, death, or loss of personal belongings of any kind.

24. LOST / FORGOTTEN ARTICLES

Jamaica Villa SerenityHome Rental is not liable for any personal items left behind in the properties. The guest is responsible for all mailing and shipping charges, as well as a $25 processing fee for any “lost and found” items requested to be returned to the Guest. Location of lost items may be delayed due to our ability to gain access to the property to look for said items. In the event that items are not located, Villa SerenityHome Rental, its agents, and contractors shall not be held liable for those items left behind on the property. If the items are found and fail to arrive safely to the guest via courier or mail, Villa SerenityHome Rental, its agents, and contractors shall not be held liable for said items. Thank you for your cooperation, Cavel Capalbo 06/2w/18