Jamaica Villa Serenity Rental Terms & Condition
Villa Serenity Rental is committed to providing a luxurious tropical ambiance where vacation memories are cherished. This includes accommodations that are comfortable, clean, safe, and fully equipped.
The following terms and conditions were last updated and posted on March 25, 2020. It governs the terms and conditions of our ‘Villa Serenity’ Vacation Rentals under http://www.Jamaicaoceanviewvilla.com.
Please note: For all new reservations and bookings made after March 14, 2020
Reservations for stays made after March 14, 2020, will not be covered under our temporary extenuating circumstances cancellation policy, except where the guest or host is currently sick with COVID-19. COVID-19 related circumstances. Documentation is required.
Not covered include transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements.
The Villa Serenity Rental cancellation policy will apply as usual.
Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking.
After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy will no longer apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review our cancellation policy when booking and consider choosing an option that provides flexibility.
COVID-19 Warning
We have taken enhanced health and safety measures based on government guidelines for our guests. You must follow all posted instructions while visiting our vacation rentals.
There is an inherent risk of exposure to COVID-19 existing in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.
According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
When visiting Villa Serenity Rental vacation rental you voluntarily assume all risks related to exposure to COVID-19 and hold Villa Serenity Rental and its owners harmless.
CONFIRMATION OF RESERVATION
If you elect to have Villa Serenity Rental make a reservation for you the system. We will automatically send you a confirmation email containing a link to these terms and conditions.
The payment of the booking will be the acceptance of the terms and conditions. Villa Serenity Rental reserves the right to cancel any reservation subject to issuing a full refund.
PAYMENTS
A 30% deposit, along with the signed rental contract, is required within 7 business days, to solidify your reservation.
Payment options include check, credit card, wire transfer, PayPal, or Interac e-transfer.
The remaining balance is due 90 days prior to the guest Check-in date.
If the reservation is made within 90 days prior to arrival, the full payment is due and payable immediately.
All funds are quoted in US dollars.
FEES AND TAXES
All prices are subject to 15% sales and $2.00 per room per night resort tax.
Damage Waiver Fee is $75 (non-refundable, see below for details)
*A cancellation fee of $200 applies only to canceled reservations.
CANCELLATIONS Cancellations made in writing Guest receives 75% if cancellation occurs more than 120 days before arrival Guest receives 40% if cancellation occurs more than 90 days before arrival No refunds within 90 days of arrival. A flat fee of $200 is charged for every cancellation regardless of the refund policy above. Cancellations or early departures do not warrant any refunds of rent or deposits
REFUND POLICY
If a guest must cancel less than 90 days prior to the guest Check-in Date, and if requested by the guest, Villa Serenity Rental will endeavor to re-rent the property for the dates the guest originally reserved.
The amount if recouped by Villa Serenity Rental will be given in payment to the original guest, less payment method fees. It is up to the sole discretion of Villa Serenity Rental to advertise a last-minute pricing strategy in order to re-rent the property.
It is not guaranteed by Villa Serenity Rental that the property will be re-rented. Refunds are subject to Villa Serenity Rental’s ability to re-rent the accommodation. There will be no refund if Villa Serenity Rental is unable to re-rent the accommodation.
It is strongly recommended that the guest buys travel insurance to cover the cost of your rental in case of a cancellation.
TRIP CANCELLATION – TRAVEL INSURANCE
We strongly recommend and URGE all guests to buy a comprehensive CFAR – Cancel for Any Reason trip cancellation insurance policy to cover unforeseen events to cover their entire vacation investment (airfare, car rental, home rental, etc…).
The renter will be provided with a link to a travel insurance company upon booking. The purchase of a travel insurance policy is a contract between the ‘guest/traveler’ and the travel insurance company and holds harmless Villa Serenity Rental.
The rental agreement between the guest/traveler and Villa Serenity Rental DOES NOT include an entire vacation package and should not be deemed as such. The contract between the ‘guest/traveler’ and Villa Serenity Rental owners is in relation to the rental period of the property itself.
Any changes to a guest’s situation or occurrences outside of the property rental contract have no effect on the legally binding rental agreement.
Travel plans change, medical situations arise, natural disasters and pandemics occur IT IS NOT the responsibility of Villa Serenity Rental owners to absorb a guest’s financial loss or make any considerations for a guest where there is a financial loss to Villa Serenity Rental. NO EXCEPTIONS!
CONFIRMATION OF RESERVATION
If you elect to have Villa Serenity Rental make a reservation for you the system will automatically send you a confirmation email containing a link to these terms and conditions. The payment of the booking will be the acceptance of the terms and conditions.
Villa Serenity Rental reserves the right to cancel any reservation subject to issuing a full refund.
PAYMENTS
A 30% deposit, along with the signed rental contract and proof of ID, is required within 7 business days, to solidify your reservation.
Payment made on our website constitutes a contractually binding arrangement as set forth herein and in the Reservation system.
Payment options include check, credit card, wire transfer, or Interac e-transfer.
The remaining balance is due 90 days prior to the guest Check-in date.
If the reservation is made within 90 days prior to arrival, the full payment is due and payable immediately.
All funds are quoted in US dollars.
OCCUPANCY
We do not allow persons under 25 to occupy a vacation rental property unless accompanied by someone over 25 years of age. Proof of age may be required.
Additional persons are only permitted in writing by prior Owner approval. If not, unapproved day guests are $60 per day regardless of the timeframe spent on the premises. The renter may entertain a maximum of 4 visiting day guests.
No visiting guest may sleep overnight in the accommodation if this occurs a 25% per person surcharge of the total cost of the reservation will be charged. The management also reserves the right to terminate the rental agreement immediately without a refund
DAMAGE WAIVER
A non-refundable damage waiver is a one-time fee of $75. The renter agrees to be responsible for all damages in excess of $500 which will be determined if necessary by arbitration.
The Damage Waiver covers any ‘Accidental Damages’ to the rental equipment in the vacation rentals (including any interior or exterior furniture, appliances, pool equipment, air conditioning/heating equipment, etc…) of the property.
The renter agrees that in the event of failure to agree by arbitration, proceedings will be held in the Court. After your departure, the accommodation is inspected by Housekeeping Inspectors.
The accommodation must be left in a reasonable and clean condition. In the event that it is found that the accommodation incurred careless damage or has missing items, the guest acknowledges and agrees their credit card will be debited to replace said items at the fair market price, invoices will be provided if necessary.
The customer agrees to pay reasonable attorney fees and all court costs and expenses to enforce this agreement including appellate proceeds with or without legal proceedings.
CHECK-IN and CHECK-OUT TIMES
It takes a lot of work to prepare our homes for your arrival, especially when other parties check out the same day.
Check-in time is at 4:00 pm or later.
Check-out time is at 11:00 am sharp.
Our staff teams will need to prepare the villa for our next guests. All guests must depart at this time.
If in the unlikely event there are no other guests checking in or out simultaneously, you may inquire about the possibility of early or late check-ins. Villa Serenity Rental does not guarantee any deviations to its Check-in or Check-out policy,
WEATHER
Villa Serenity Rental is not responsible for damages resulting from lightning, rain, flood, red tide, virus’, pandemics, or other natural disasters. No refunds are provided to the Guest if such events occur.
Each property has evacuation information, fire extinguishers, flashlights, and emergency lighting in the unlikely event of an emergency. We encourage all renters to purchase travel insurance.
SMOKING POLICY
Our vacation rentals are SMOKE-FREE. Smoking inside will result in a $100 per week minimum extra cleaning charge. Please enjoy your cigarettes outside your accommodations on balconies, patios, or by the pool. Guests must use the ashtrays provided.
Any extra man-hours required for removal of discarded cigarettes, trash, or charcoal in the vacation rental yard/property will also incur the extra $100 per week minimum extra cleaning charge.
TELEPHONE POLICY
All local calls are free, If using the telephone for international calls, the Guest must use calling cards, which you may purchase at a retail outlet. If a calling card is not used then charges for long-distance calls are $2.50 per minute for international calls and these will be charged to your credit card.
SPECIAL EVENTS
Villa Serenity Rental is able to host small events such as weddings, rehearsal dinners, anniversary dinners, memorials, receptions, etc. ‘Villa Serenity’ Vacation Rental is Owner operated and is only able to accommodate certain festivities.
If you are interested in hosting a function during your vacation, please contact us directly to discuss the requirements as well as the rules and regulations involved. Failure to notify us of an event is subject to a 25% surcharge of the total cost of the reservation and/or termination of the rental agreement.
CONSTRUCTION
In the event of neighboring construction, Villa Serenity Rental shall not be held responsible to provide any type of advance notification to incoming guests, as we do not receive any type of notification of new or ongoing construction projects from the authority nor it’s Property Owners or Developers (new construction, exterior or interior renovations, pool/landscaping installation, etc…).
PEST CONTROL
We care about your comfort and want to provide a safe clean environment for your stay. To accomplish this pest control is carried out at the villa four times a year.
AIR CONDITIONING POLICY
In order to provide a comfortable environment, air conditioning maintenance is carried out four times a year. The guest may be required to provide the air conditioning company admittance in order for the property to be properly serviced. The Owner/Management team will communicate this information to you 24 hours or more in advance.
LAWN & POOL POLICY
In order to provide a clean and safe environment, both the lawn and pool are maintained daily.
KEYS/ Access
The villa is fully staffed at all times and the staff will provide you with access to the vila on arrival, Keys will be provided for rooms upon request, If the key is not returned to the house manager there will be a $25 key replacement charge.
LEGAL AGREEMENT
This agreement shall be governed and enforced according to the laws of Jamaica. The prevailing party in any lawsuit to enforce any provisions of this agreement shall be entitled to an award of attorney fees, cost of expenses for mediation, arbitration, and trial or appellate proceedings.
This agreement contains the entire agreement of the parties. It may not be changed orally, but only by an agreement in writing signed by the party against who enforcement of any waiver, change, modification, extension, or discharge is sought. Renters cannot assign or transfer this agreement.
RATES / ADVERTISED PRICES
Rates are subject to change without notice on the website. Confirmed booking rates will never be changed unless directed by the customer ie: additional days added.
WEBSITE BOOKING INFORMATION
The information provided, though deemed accurate is not guaranteed. It is subject to errors, omissions, change of price, or withdrawal without notice.